Return & Refund Policy

Returns

Our policy lasts 15 days after your item(s) were delivered. If 15 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Additionally, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Note: If you have not taken delivery of your Tesla, we strongly suggest you wait to purchase accessories until after you have taken delivery so you can try them out during the 15 day return window. Purchasing accessories beforehand will mean risking the opportunity to return any accessories you purchased.

Standard Return Policy: For products that qualify for returns, you may return the item within 15 days of delivery, but you may be responsible for paying for the return shipping. For many of our products, we can provide you with a pre-paid return label. However, this doesn't apply to all products. If you would like to return your order, please get in touch with us and we will let you know if you have to pay for return shipping or not.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Restocking Fee: For all orders over $25 and under $399.99, If your return is approved by us, you will receive the original amount paid minus a restocking fee up to 20%. Please understand that this is largely due to the fact that we are an extremely small shop where all returns affect our bottom line. 

For all orders $400.00 and above, if your return is approved by us, you will receive the original amount paid amount minus a restocking fee of 25%. Please understand that this is largely due to the fact that we are an extremely small shop where all returns affect our bottom line. 

Order Cancellation Fee: In instances where your order hasn't shipped but you request to cancel it after placing it, you will receive the original amount paid minus a processing fee of 3.49% + $0.49. If you used a PayPal account not in the USA, the processing fee will be 4.99%+ $0.49. For customers placing orders outside of the USA with a credit/debit card, the processing fee is ~4%+$0.10. Please understand that this is largely due to payment processors no longer refunding processing fees to us merchants. Each time an order is placed, our payment processor charges us a non-refundable fee to process that order. 

Payment Processing Fee:  When issuing you a refund, you will receive the original amount paid minus a payment processing fee of 2.9% + $0.29 if you used a debit or credit card. However, if you used PayPal to make your purchase, the fee is 3.49% + $0.49. Additionally, If you used a PayPal account not in the USA, the processing fee will be 4.99%+ $0.49 and for customers placing orders outside of the USA with a credit/debit card, the processing fee is ~4%+$0.10. Please understand that this is largely due to payment processors no longer refunding processing fees to us merchants. Each time an order is placed, our payment processor charges us a non-refundable fee to process that order. This fee will be deducted from the total eligible refund amount.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@the-evshop.com

Replacements (if applicable)
For certain products, you may request a replacement within 15 days of your order being delivered. After the 15 days are over, you may be required to pay a fee to receive a replacement. Please reach out to us when requesting a replacement.

Gifts
Currently, we don't offer refunds if your product was a gift.

Shipping
To return your product, please reach out to us. If your product(s) qualify for "Free Returns", then we will provide you with a pre-paid return label. However, if your product doesn't qualify for "Free Returns" then you will have to purchase a return label at your local USPS, UPS, or FedEx office and ship it back to the appropriate return address provided by us. Whether that's shipping your return to a warehouse in the US or abroad, you will be responsible for shipping it back to the correct return address provided by us. 

If the item you purchased doesn't qualify for "Free Returns," and we provided you with a pre-paid shipping label, then we will subtract the cost of the shipping label from the total refund issued to you upon successful return of the item(s).