Return & Refund Policy

Returns

Our policy lasts 15 days after your item(s) were delivered. If 15 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
If the item is used and/or not in its original packaging when requesting for a return, then you will be responsible for paying for the return shipping even if the item qualifies for "FREE Returns." Exceptions will be made on a case by case basis. 

 

For items that do not have "FREE Returns" listed on its product page, you will be required to pay for the return shipping if you want to return it.

 

Several types of products are not allowed to be returned. Gaming consoles such as the Playstation 5 both disc version and digital edition, and the Xbox Series X console cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

 

EASY Return Policy: For certain products that state, "EASY Returns" on the product page, you may return the item within 30 days of purchase, but you will be responsible for paying for the return shipping. If we provide you with a pre-paid label, then this be deducted when issuing you a refund.

FREE Return Policy:  For most products that state, "FREE Returns" on the product page, you may return the item within 15 days after delivery. Please reach out to us and we will provide you with a  pre-paid shipping label for you to return your order back to us.

While most products can be returned for free within the 15 day return period, if you are returning 3 or more items in a given order, then you will be required to pay for return shipping. Exceptions will be made on a case by case basis.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Restocking Fee: For all orders over $25 and under $399.99, If your return is approved by us, you will receive the original amount paid minus a restocking fee of 20%. Please understand that this is largely due to the fact that we are an extremely small shop where all returns affect our bottom line. 

For all orders $400.00 and above, if your return is approved by us, you will receive the original amount paid amount minus a restocking fee of 25%. Please understand that this is largely due to the fact that we are an extremely small shop where all returns affect our bottom line. 

Merchant Processing Fee: In instances where your order hasn't shipped but you request to cancel it after placing it, you will receive the original amount paid minus a processing fee up to 3.4%. Please understand that this is largely due to payment processors no longer refunding processing fees to merchants. Each time an order is placed, our payment processor charges us a non-refundable fee to process that order.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@the-evshop.com

Exchanges (if applicable)
You may exchange your order for any product(s) in our store. However, you will be required to pay the difference between what you ordered and the advertised retail price of the new product(s). Please reach out to us when requesting an exchange.

Gifts
Currently, we don't offer refunds if your product was a gift.

Shipping
To return your product, please reach out to us. If your product(s) qualify for "Free Returns", then we will provide you with a pre-paid return label. However, if your product doesn't qualify for "FREE Returns" then you will have to purchase a return label at your local USPS, UPS, or FedEx office and ship it back to the appropriate return address provided by us. If the item you purchased doesn't qualify for "FREE Returns," and we provided you with a pre-paid shipping label, then we will subtract the cost of the shipping label from the total refund issued to you upon successful return of the item(s).