Order Cancellation Fee: In instances where your order hasn't shipped but you request to cancel it after placing it, you will receive the original amount paid minus a processing fee of 3.49% + $0.49. If you used a PayPal account not in the USA, the processing fee will be 4.99%+ $0.49. For customers placing orders outside of the USA, the processing fee is ~4%+$0.10.
Please understand that this is largely due to payment processors no longer refunding processing fees to us merchants. Each time an order is placed, our payment processor charges us a non-refundable fee to process that order.
Additionally, any orders that require customizations or a known lead time that is made aware to you beforehand cannot be cancelled. Exceptions will be made on a case to case basis and may be subject to a 25% restocking fee.