Welcome to Our Help Center

Before you click "Add to Cart," make sure you have selected the correct color and/or size.

After that you will be taken to our Add to Cart page where you can review your item(s) and then go on to enter your shipping address.

Yes! There is no limit on the number of items you can purchase as long as we have enough in stock. All you have to do is click "Add to Cart" on the item you are purchasing then go back to any other item and add it to your cart as well. Finally, you will then go on to Enter Shipping Address to finalize your oder.

Yes! While checking out, you can enter any shipping address and choose a different billing address.

While we can't guarantee your order will be cancelled, If you would like to cancel your order for any reason, you need to email us within 24 hours of placing your order at customersupport@the-evshop.com After 24 hours, we won't be able to able cancel your order. Sometimes, even if you contact us within 24 hours, orders may not be able to be cancelled. 

If you have entered the wrong address, please reply to your order confirmation email and provide us with the correct information. Please get in touch with us within 24 hours of placing your order if you need something to be corrected. We can usually correct wrong addresses within 24 hours however it can't be guaranteed. Get in touch with us at customersupport@the-evshop.com

For most orders, It generally takes us 1-3 business days to process and ship your order. However, certain factors outside of our control can cause order fulfillment to be delayed by up to 1-2 weeks.

• Please expect to receive your order within 1-3 business days after it has been processed and shipped, however some orders can take up to 30 business days to arrive.

Please be mindful that there are certain circumstances that we have no control of such as natural disasters, inclement weather, holidays, pandemics, etc. which may cause shipping to be delayed. Even though a lot of our orders arrive during their designated time frames, certain situations experienced by our carriers might cause your order to be delayed. Therefore, we don’t quote specific delivery dates, but we urge everyone to track their order and follow up with the carrier that is delivering their order.

*If your shipping address is located outside of the lower 48 states, your order could take longer than expected to arrive. So if your order is being shipped to Hawaii or Alaska, there's a possibility for it to take longer to arrive than the expected delivery dates stated above.

*As a precautionary note, in rare circumstances, U.S deliveries can take up to 45 business days, and deliveries to all other countries can take up to 60 business days.

If you would like to have your order before a certain date or would like to inquire about a potential ETA (estimated time of arrival) for a specific product, please don't hesitate to reach out to us.

• We ship through USPS, UPS, FedEx, and Amazon Logistics US.

Yes, we provide a tracking number for all of our orders. After your item has been shipped, you will be e-mailed a tracking number.

You can track your order any time by visiting our Track Your Order page found

here: 

https://therideshareshop.com/apps/tracktor/track

Return Policy

Returns

Our policy lasts 15 days after your item(s) were delivered. If 15 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of products are not allowed to be returned. Gaming consoles such as the Playstation 5 both disc version and digital edition, all bundles associated with those two consoles, and the Xbox Series X console cannot be returned.

Additionally, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Standard Return Policy: For products that qualify for returns, you may return the item within 15 days of purchase, but you may be responsible for paying for the return shipping. For many of our products, we can provide you with a pre-paid return label. However, this doesn't apply to all products. If you would like to return your order, please get in touch with us and we will let you know if you have to pay for a return shipping or not.

Shipping
To return your product, please reach out to us. If your product(s) qualify for "Free Returns", then we will provide you with a pre-paid return label. However, if your product doesn't qualify for "Free Returns" then you will have to purchase a return label at your local USPS, UPS, or FedEx office and ship it back to the appropriate return address provided by us.

If the item you purchased doesn't qualify for "Free Returns," and we provided you with a pre-paid shipping label, then we will subtract the cost of the shipping label from the total refund issued to you upon successful return of the item(s).

If your order arrived damaged, please get in touch with us.

You will need to provide us with the following:

• The order number.
• A picture of the faulty product.

After we have received your product, we will send you another one.

To return your product, you should first get in touch with us. According to your product, we will provide you with the correct return address.

If your order qualifies for "Free Returns," we will provide you with a pre-paid return label to send your product back to us.

Our office address:

2004 Adams Street 

Tullahoma, Tennessee 37388

Please DO NOT ship your returns to our office. All returns must be initiated by contacting us first and must go back to a separate location.

The best way to get in touch with us is through e-mail. Please e-mail us at support@the-evshop.com