Welcome to Our Help Center

Before you click "Add to Cart," make sure you have selected the correct color and/or size.

After that you will be taken to our Add to Cart page where you can review your item(s) and then go on to enter your shipping address.

Yes! There is no limit on the number of items you can purchase as long as we have enough in stock. All you have to do is click "Add to Cart" on the item you are purchasing then go back to any other item and add it to your cart as well. Finally, you will then go on to Enter Shipping Address to finalize your oder.

Yes! While checking out, you can enter any shipping address and choose a different billing address.

Once you have placed your order, you will receive an email confirming your order.

No, accounts are optional.

While we can't guarantee your order will be cancelled, If you would like to cancel your order for any reason, you need to email us within 24 hours of placing your order at customersupport@the-evshop.com After 24 hours, we won't be able to able cancel your order. Sometimes, even if you contact us within 24 hours, orders may not be able to be cancelled. 

If you have entered the wrong address, please reply to your order confirmation email and provide us with the correct information. Please get in touch with us within 24 hours of placing your order if you need something to be corrected. We can usually correct wrong addresses within 24 hours however it can't be guaranteed. Get in touch with us at customersupport@the-evshop.com

All major credit cards such as VISA, MasterCard, American Express, JCB, Diner’s Club International, and all major debit cards such as VISA, Carte Bleue, Carte Bancaire, and PayPal.

You can rest assured that your data is protected. We ensure that not only will your data be used in the most confidential manner possible but more importantly, we ensure that it will be encrypted using SSL(Secure-Socket-Layer). Your personal information such as your name, address, payment information (credit card or bank details) won’t be shared by any third party. All credit card transactions are processed securely.

At this time, the only payment types we accept are PayPal, and credit or debit cards. The purpose of this is to provide a seamless checkout experience for our customers.

Yes, you can still make a payment through PayPal without creating an account.

Follow the instructions below:

• You will need to select the “Pay with Debit or Credit Card” or the “Check out as a Guest” option.
• Fill out your Credit Card Information
• Once finished, click “Review and Continue.”
• Then Click Pay Now
• Lastly, click “no, thanks” if it asks you to create a PayPal account.

It won’t redirect me to PayPal. What should I do?

Delete your cookies in your browser and try again.

Why won’t PayPal take my credit card?

You have a PayPal account already.

What should I do if a “Pay with Debit or Credit Card” option is not displaying for me?

PayPal doesn’t always allow it. It might be of your location or it could be that PayPal thinks you have PayPal account according to your cookies. Deleting your cookies might help.

For all other PayPal issues, read here

It takes 1-3 business days for us to process and ship your order

• For U.S deliveries, most orders are delivered within 2 business days after it has been processed and shipped
• All other countries, please expect 17- 35 business days

Please be mindful that there are certain circumstances that we have no control of such as natural disasters, inclement weather, holidays, pandemics, etc. which may cause shipping to be delayed. Even though a lot of our orders arrive during their designated time frames, certain situations experienced by our carriers might cause your order to be delayed. Therefore, we don’t quote specific delivery dates, but we urge everyone to track their order and follow up with the carrier that is delivering their order.

*As a precautionary note, in rare circumstances, U.S deliveries can take up to 60 business days, and deliveries to all other countries can take up to 45 business days.

• For U.S customers, we ship through USPS, UPS and FedEx.
• For International customers, the carrier will depend on the fulfillment center the product is being shipped from.

Yes, we provide a tracking number for all of our orders. After your item has been shipped, you will be e-mailed a tracking number.

You can track your order any time by visiting our Track Your Order page found

here: 

https://therideshareshop.com/apps/tracktor/track

Our policy lasts 15 days after your item(s) were delivered. If 15 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

EASY Return Policy: For certain products that state, "EASY Returns" on the product page, you may return the item within 30 days of purchase, but you will be responsible for paying the return shipping. This will be deducted when issuing you a refund.

FREE Return Policy: For most products that state, "FREE Returns" on the product page, you may return the item within 15 days after delivery. Please reach out to us and we will provide you with a  pre-paid shipping label for you to return your order back to us.

While most products can be returned for free within the 15 day return period, if you are returning 3 or more items in a given order, then you will be required to pay for return shipping. Exceptions will be made on a case by case basis.

If your order arrived damaged, please get in touch with us.

You will need to provide us with the following:

• The order number.
• A picture of the faulty product.

After we have received your product, we will send you another one.

To return your product, you should first get in touch with us. According to your product, we will provide you with the correct return address.

If your order qualifies for "Free Returns," we will provide you with a pre-paid return label to send your product back to us.